Clinical Research Participant Recruitment Agent

"ContactWeb" is announcing a vacancy for a Clinical Research Participant Recruitment Agent (German and Polish speaking) position.

Location: Georgia, Tbilisi, onsite

Working hours: 9-hour shifts

Contract type: Full-time

Reports to: Operations/Recruitment Team Lead

Required languages: Fluent German and/or Polish (oral and written), as well as good English language skills for internal communication.

Position Purpose:

The Clinical Research Participant Recruitment Agent is responsible for making outbound calls to German and Polish speaking individuals who have expressed interest in participating in clinical research. Using approved scripts and protocols, the agent will explain participation opportunities, assess initial interest, conduct basic screening for participation criteria, accurately record information, and book or redirect suitable candidates to the next stage of the clinical recruitment process.

Key Responsibilities:

Making a high volume of outbound calls to pre-selected German and Polish speaking potential candidates who have expressed interest in participating in clinical research.

Clearly and accurately explaining the possibility of participation in clinical research using approved scripts and materials, while adhering to all regulatory and ethical guidelines.

Determining and assessing initial interest, answering questions professionally and empathetically.

Asking basic screening questions for participation criteria and accurately recording responses in the relevant system.

Booking suitable candidates for the next stage of the recruitment process or smoothly redirecting them to the relevant clinical team.

Fully, accurately, and timely recording all call results, participation criteria data, and follow-up actions.

Meeting or exceeding agreed-upon performance indicators in terms of contact establishment, conversion to screening, and data recording quality.

Strictly adhering to data protection, GDPR, and compliance requirements in the field of clinical research at all times.

Providing constructive feedback on scripts, processes, and candidate responses to facilitate continuous improvement.

Requirements and Skills

• Language Skills: Proficiency in German and/or Polish at C1 level or native level (both written and verbal). Ability to communicate clearly and convincingly in the target language(s).

• Communication: Excellent verbal communication skills; professional, empathetic, and confident manner in phone conversations.

• Experience: Proven experience in outbound calls, telemarketing, customer service, sales, or patient/clinical recruitment is highly desirable.

• Attention to Detail: High accuracy in data entry, as well as adherence to structured scripts and participation criteria.

• Resilience: Ability to work effectively, maintain stable results, and uphold professionalism.

• Compliance-Oriented Thinking: Knowledge of data protection (GDPR) and ethical standards related to clinical trial recruitment, or willingness to learn.

• Technical Skills: Proficient use of CRM systems, automated dialing systems (dailers), and standard office software (MS Office/Google Workspace).

Desirable Criteria

• Experience in patient recruitment for clinical trials, healthcare, or pharmaceutical industry.

• Bilingual or multilingual skills, including both German and Polish.

• Experience working in a regulated environment or with compliance-sensitive processes.

• Knowledge of medical or scientific terminology (training will be provided).

Personal Qualities

• Empathetic and patient-centered approach when discussing health-related opportunities.

• Self-motivated with high work ethic.

• Adaptable; with the ability to follow structured processes while exercising sound judgment.

• Team-oriented, open to feedback, and committed to continuous development.

Additional Information

• Comprehensive training will be provided on clinical trial protocols, approved scripts, participation criteria, systems, and compliance requirements.

• This position is part of the expansion of our office in Georgia, which supports patient recruitment operations for clinical trials.

• If interested or for additional information, please contact us via email or

• Thank you for your interest!