Head of Registration

"Georgia Clinics" is a company within the Georgia Healthcare Group, whose mission is to increase access to healthcare services and improve the quality of patients' lives.

"Georgia Clinics" is one of the largest hospital networks in Georgia.

Join our big team!

"Georgia Clinics" is announcing a vacancy for a Head of Registration at Telavi Referral Hospital.

Work location: Telavi, Sakhniashvili St. №1 Work schedule: 8 hours, 5 days a week;

Main responsibilities:

Functions:

• Ensuring the smooth operation of the registration process: timely and accurate identification of problems arising during the service process, correct redirection, and timely elimination of problems, monitoring of problem resolution;

• Ensuring a business-like working environment in the registration area, maintaining a tidy interior, and monitoring it;

• Timely and accurate identification of problems arising during the service process, correct redirection, and timely elimination of problems, monitoring of problem resolution;

• Monitoring the proper functioning of the queue management system and specialized equipment (if a queue management system is available);

• Constant monitoring and management of registration and patient service hall-related household and technical issues; ordering, receiving, and distributing necessary consumables, household, and technical materials;

• Supervising the placement/presentation of marketing and service-related materials, conducting periodic monitoring;

• Monitoring the process of patients paying for services during the service process;

• If necessary, investigating issues of cash shortages in the cash register, reviewing records from cameras (if available);

• If necessary, preparing an application for refund to the patient and ensuring its confirmation by signing off by the director;

• At the end of each working day (only for planned outpatient services), comparing total amounts with the I Pay operator;

• At the end of each working day, storing copies of necessary documentation for financial reporting (specifically insurance, in-network transfers, high-tech research, etc.);

• Responding to and rectifying identified gaps in the registration process;

• Storing consent forms used in the registration process for individuals receiving planned outpatient services at the end of each week;

• Coordinating the timely and lossless archiving of outpatient cards;

• Ensuring compliance with state and insurance (private, state) regulations and procedures;

• Ensuring and controlling the completeness and accuracy of documentation sent to insurance companies (private, state);

• Ensuring high-quality customer service and preparing proposals for continuous quality improvement;

• Effective and timely resolution of identified problems, communication with patients, investigation of incidents with medical and/or non-medical personnel, and feedback to patients;

• If complications arise, discussing problematic issues with the director and providing feedback to patients;

• Ensuring and controlling the implementation of necessary procedures and guidelines for the effective operation of the unit;

• Monitoring and controlling the work performed by subordinate personnel;

• Monitoring the registration of patients in the program by registrants;

Qualification requirements and skills:

• Higher education, preferably in the medical field

• At least 2-3 years of experience working in the service sector;
• At least 1 year of experience working in a managerial position (desired);
• Experience working in a medical institution is desirable;
• User-level knowledge of office programs - especially MS Excel;
• Knowledge of established policies, procedures, guidelines, and instructions in the relevant field;
• Knowledge of relevant software;
• Fluent writing and speaking in Georgian;
• Partnership (mutual assistance, cooperation, teamwork);
• Striving for professional development;
• Attention to detail and orientation;
• Effective use of time;

The deadline for submitting applications is: November 13, 2026

Interested candidates, please share your resume (CV) at the following address and indicate the position title "Head of Registry-Telavi" in the subject field. "Georgia Clinics" thanks you for your interest in the vacant position and wishes you success.

• By submitting the required document/information, the job applicant (hereinafter also referred to as the candidate) confirms that the information provided by him/her (personal data, resume, diploma(s), certificate(s), and any other documentation provided) is true and agrees to provide additional information if required during the pre-contractual relationship;

• The candidate hereby undertakes to provide the employer with complete information about any circumstances that may hinder the performance of work or pose a threat to the interests of the employer or third parties. In case of violation of this obligation, the relevant candidate may be removed from the selection process, and in the case of cooperation, may receive a written warning or termination of the employment contract.

• The employer, based on the candidate's prior consent, declares that it will process the information obtained from the candidate during the pre-contractual period within the framework of Georgia Clinics LLC (TIN 404476205) or its affiliated medical institution (to avoid any doubt, the affiliated medical institution refers to any profile company and/or its direct or indirect subsidiary or affiliated company under its management (hereinafter referred to as the employer).