Customer Service Specialist
Translated automatically from the original posting. Read the original in Georgian →
EZDESK is announcing a vacancy for a Customer Service Specialist position.
Vacancy: Customer Service Specialist Company: EZDESK (ezdesk.ge)
EZDESK is an ergonomic office furniture and workspace accessories store. Our showroom is located in the "Atrium" business center in Tbilisi, where we help customers create a comfortable and functional work environment. We are looking for a Customer Service Specialist to join our team and take care of customers both in the showroom and through online channels, from consultation to post-sales service.
Key Responsibilities
- Greet customers visiting the showroom, determine their needs, and provide consultations;
- Demonstrate products, introduce their features, functions, and advantages;
- Manage the sales process from product selection to payment, receive payments in the showroom, and issue invoices;
- Communicate with customers through online channels: Instagram, Facebook, WhatsApp, phone, email, and website chat;
- Respond to inquiries in a timely and accurate manner, agree on delivery and assembly details with customers;
- Receive and respond to warranty, return, and other inquiries;
- Ensure customer satisfaction and adhere to the company's service standards.
Requirements
- Fluent written and verbal communication in Georgian;
- English language proficiency at B2 level (conversational and written);
- Knowledge of Russian is an advantage;
- Experience in sales or customer service is an advantage;
- Ability to work with messengers and online store systems;
- Communicability, high sense of responsibility, and customer orientation;
- Organizational skills, attention to detail, and teamwork abilities;
- Interest in technology and ergonomics is a plus.
Working Conditions Workplace: Atrium Business Center, Tbilisi; Work schedule: Monday-Friday, 11:00-20:00 (1-hour break); Saturday, Sunday off, 11:00-16:00; Days off: Sunday and every second Saturday; Flexibility: if necessary, with colleague agreement, it is possible to leave the showroom during working hours; Salary: 1,500 GEL per month (net); from the second month, an additional bonus is provided based on team sales.
Interested parties, please respond to the announcement using the "Easy Response" button.
Join the EZDESK team!