Sales and Customer Service Specialist
Translated automatically from the original posting. Read the original in Georgian →
Sales and Customer Support Specialist (Call Center)
Borbalo (ბორბალო) is a Georgian application for drivers that helps users manage vehicle-related services in one space - including managing road and parking fines, checking fuel prices, and features such as "radar", which warns drivers in advance about traffic cameras.
We are looking for a proactive Sales and Customer Support Specialist to join our team, provide the best experience for customers, and showcase the full advantages of the Borbalo application.
Key Responsibilities:
The position involves both inbound and outbound communication, initially with a strong focus on outbound calls to newly registered customers.
Outbound communication (sales-oriented): proactive connection with new customers, introduction to basic functions, account setup confirmation, and answering initial questions.
Inbound support: timely and professional response to customer inquiries and complaints via phone, email, and chat channels.
Customer information/education: introducing drivers to basic services (fine management, fuel price monitoring, radar function) and highlighting their practical value.
Problem solving: diagnosing technical or account-related issues, effective troubleshooting, and redirecting complex cases to internal teams if necessary.
Documentation: accurate recording of customer communication, received insights, and sales in the CRM system.
Social media communication: managing incoming messages on social networks and using strong analytical skills to determine the essence of customer requests.
Feedback collection and analysis: summarizing customer insights and transferring them to product and development teams to improve the application. This requires in-depth analysis of feedback to identify essential details and root causes.
Requirements:
Experience in support management and call center operations (both inbound and proactive outbound calls).
B2B and B2C sales experience (both inbound and outbound) will be considered an advantage.
Excellent communication, persuasion, and presentation skills in active communication through various channels.
Strategic and analytical thinking, focused on long-term growth, process optimization, and in-depth understanding of customer behavior.
Proactive leadership qualities, ability to work independently, and collaborate with cross-functional teams.
Proficiency in Georgian and English languages.
Experience in the mobility, automotive industry, or digital technology sector will be considered a significant advantage.
If interested, please send your CV to, with the vacancy title in the Subject.
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