Call Center Operator

LLC "Maxterm Service Group" is announcing a vacancy for the position of Call Center Operator.

Work location: Tbilisi, Beliashvili str. 149

Schedule: 40-hour work schedule, 6 days a week

Day off - Monday, Sunday - short working day

Remuneration: 1300 GEL (hand-paid)

Main functions and responsibilities

• Responding to incoming calls in the service department;

• Full registration of incoming calls and information received through social networks in the system, preparation of schedules based on incoming calls and timely redirection to technicians (both in Tbilisi and across the regions);

• Recording calls and redirecting them to the relevant group;

• Contacting customers and finding feedback on the work performed by service employees;

• Timely reflection of incoming documentation (warranty coupons) in the program.

Qualification requirements

• Preferably experience working in a similar position;

• Ability to identify and respond promptly to customer problems;

• Experience working with Excel;

• Knowledge of foreign languages at a communicative level.

Personal qualities

• Punctuality, orderliness;

• Ability to focus on details;

• Communication skills.

Interested candidates, please send your resume (CV) to the following email address. In the subject line of the email, please indicate the title of the vacancy: Call Center Operator.