Training and Organizational Development Officer

JSC "Rustavi Azot" has been a member of the "Indorama Corporation" team since 2023.

JSC "Rustavi Azot" is the largest chemical plant in the region, employing over 2000 people, and is the sole producer of industrial chemicals and mineral fertilizers.

JSC "Rustavi Azot" is announcing a vacancy for the position of Training and Organizational Development Officer.

Location: Rustavi, Peace St #2, Rustavi Azot Plant

Main responsibilities

• Ensuring regular communication with local communities, municipal representatives, and all relevant internal and external stakeholders.

• Organizing and conducting community engagement meetings, consultations, awareness-raising sessions, and programs.

• Supporting the implementation of the stakeholder engagement plan and meeting all EBRD/ADB/IFC requirements.

• Identifying social risks, community concerns, and emerging issues; presenting recommended mitigation measures to management.

• Facilitating timely and accurate information exchange between the company and communities regarding project activities, corporate social responsibility (CSR) initiatives, safety updates, and environmental issues.

• Promoting community development initiatives and supporting CSR projects and local employment promotion in accordance with company policies.

• Managing the full cycle of complaint handling in accordance with international standards; receiving, registering, confirming, and categorizing complaints from all stakeholders.

• Integrating complaint trends and analysis into SEP implementation and stakeholder engagement planning.

• Conducting complaint investigations, coordinating with relevant departments, and ensuring timely resolution.

• Escalating complex or unresolved complaints to the Complaint Review Committee and ensuring implementation of committee decisions.

• Preparing and disseminating complaint submission procedures, information materials, and communication tools to communities and employees.

• Promoting community well-being and reducing risks through proactive identification of social risks and recommending preventive measures, ensuring compliance with SEP and international financiers' requirements through coordinated stakeholder engagement and complaint resolution processes.

• Participating in and supporting internal and external audits, closely coordinating with E&S, HSE, ESG, and CSR teams.

• Preparing, reviewing, and publishing comprehensive reports, coordinating with reporting officers, ensuring accuracy, and meeting internal requirements and external regulatory, audit, and stakeholder expectations.

• Performing tasks and instructions provided by the company's approved policies, procedures, and mandatory guidelines, as well as other related activities that arise during the workflow and serve the company's goals and objectives.

• Participating in planning and developing training and capacity development programs in accordance with the company's strategic goals and EBRD/ADB/IFC requirements.

• Conducting Training Needs Assessments for internal employees and external stakeholders, including local community representatives.

• Preparing training concepts, curricula, modules, presentations, and relevant training materials.

• Organizing and coordinating training sessions (seminars, workshops, information and field training), including logistical support and communication with trainers/participants.

• Monitoring training implementation, collecting feedback, evaluating results, and developing recommendations for program improvement.

• Documenting training-related data, participant lists, and results, and participating in relevant reporting in accordance with company internal policies and donor organization requirements.

Qualification requirements:

Higher education in Social Sciences, Public Relations, Communications, Law or other relevant fields; At least 2-3 years of work experience in stakeholder engagement, public communication or complaint management; Knowledge of complaint receipt, review, investigation and resolution processes; Ability to communicate effectively, negotiate and manage conflict situations; Experience in organizing meetings, consultations, trainings and information events; Knowledge of Georgian and English languages (English - at least B2 level) and good command of MS Office; Knowledge of EBRD/ADB/IFC standards, SEP and complaint management mechanisms (GRM) will be considered an advantage; High sense of responsibility, attention to detail and ability to meet deadlines; Ability to work in a team and communicate effectively with different departments.

Please send your resume to the following email address.

Please note that only selected candidates will be contacted.

Good luck!