Telephone Operator

"ACT Global" is an international research and consulting company that helps organizations make data-driven decisions, develop, and transform. The credibility of our research is based on the quality of data and well-organized research operations.

"ACT Global" is looking for responsible and communicative telephone interviewers to join our call center team.

The goal of the position: Conduct telephone interviews with respondents through outgoing calls.

Main tasks: Conduct telephone interviews with outgoing calls, adhering to general principles of operator behavior; Conduct telephone interviews according to the approved electronic questionnaire; Attend training sessions planned by the call center team leader; Attend project training sessions planned by project managers; Conduct telephone interviews in accordance with the quality, deadlines, and work schedules provided by the project; Comply with work schedules and time standards; Conduct interviews according to the instructions given during training; Conduct interviews with precise adherence to the instructions in the questionnaire; Accurately and completely record information received from respondents in the electronic questionnaire; Ensure data reliability and confidentiality; Consider and implement new instructions received as a result of quality control (audio listening, questionnaire quality control, coding) to improve quality; Timely inform the call center leader in case of difficulties; Timely inform the project manager in case of difficulties related to the questionnaire.

Qualification requirements: Secondary education Knowledge of the Georgian language Basic knowledge of office programs Work experience in customer support, service, or remote services is desirable.

Required skills: Fluent speech Clear, fluent, and understandable communication skills Ability to write accurately and quickly Ability to work multifunctionally (conversation and simultaneous data recording, technical skills, communication skills, listening skills, etc.) Effective communication, persuasive Time management skills Ability to quickly perceive information Simultaneous and effective management of conversation and data entry. Active listening skills Conflict management skills Ability to quickly adapt (different projects and emotional stability with different types of respondents) Result-oriented Responsibility Self-organization Attention to detail and focus

If interested, please fill out the registration form at: https://forms.gle/wGwR28QxSahCtLJb7

Only selected candidates will be contacted to participate in the competition.

We inform you that LLC "ACT Global" processes candidate personal data to determine the candidate's compliance with the vacancy, in accordance with the requirements of the Georgian Law "On Personal Data Protection". Information about the candidate may also be processed to determine their compliance with future vacancies.

LLC "ACT Global" reserves the right to store and process your shared personal data for 3 years to consider your candidacy's compatibility with other vacant positions that may be announced or already exist.

"ACT Global" wishes you success!